Payment Troubleshooting

If you are having trouble processing your payment via paypal there are a few things you can check:

Payment not working is a Paypal issue usually either with the browser or with the credit card. A screen capture helps us determine which one of the 2 is the probable cause.  Please email this to [email protected] and we can get you assistance.  Alternatively, please feel free to call Kim on 0272719256.

PLEASE MAKE SURE TO CHANGE THE COUNTRY AT THE TOP OF THE PAYPAL PAGE :)

Here are things to try:

• If you have a Paypal account, use the account. The security is easier to go through when you have an account with Paypal, even if you are not putting money in it and you are just using credit cards.
• Use recommended browser Chrome or Firefox
• Clear browser cookies
• Clear browser cache
• Try a different browser
• Try on a different computer
• Try a different credit card
• Contact Paypal, because after a few unsuccessful payment attempts IP address may get “blacklisted” by Paypal

If you continue to have issues please send a screen shot of the error and exactually where you where up to in the process to [email protected] and we will look into it for you.